Catalog and Product Management
Aftermarket Catalog and Product Management
OEM Catalog and Product Management
Catalog Availablility - Partstream OEM
StreamsAdmin / OEM Replacement Catalog
Update Ecommerce OEM Prices by Price File Import
Private Catalog and Product Management
Examples of Product Data and Attributes
Export Ecommerce Products and Product Groups to CSV
How do I Create and Publish Private/Custom Catalogs?
Update Fitment by CSV Import
Update Fitment by User Interface
Update Private Catalog Products and Product Groups by CSV Import
Update Private Catalog Products and Product Groups by User Interface
What Should I Know Before Starting a Private Catalog?
Creating Ecommerce Feature Groups
Delete or Exclude a Product Group
Ecommerce Products, Product Groups, Categories and Catalogs
Hide or Show Ecommerce Categories and Products
Hosting Visuals in Media Center
How to Format an Ecommerce SKU for Imports
Set Sales on Ecommerce Products
Update Categories and Category Structure by CSV Import
Update Categories and Category Structure by User Interface
Update Cost Overrides by CSV Import
Update Image Overrides by CSV Import
Update Price Overrides by CSV Import
Update Price Rules & Price Overrides by User Interface
Update Product Group Category Mapping by CSV Import
Update Product Group Category Mapping by User Interface
Update Shelf Inventory and Price by User Interface
Update Shelf Inventory and Sale Price by CSV Import
Ecommerce Checkout Process and Orders
Configure In-Store Pickup
Create Coupon Codes
EasyPost - Feature Summary and Set-up
How to Buy Postage
How to Charge Shipping
How to Configure Paypal for Checkout
How to configure Authorize.net for checkout
How to configure Stripe for checkout
Getting Started with Ecommerce
Configure Inventory Rules
Ecommerce Setup Checklist and Troubleshooting
Ecommerce Terms and Functions
File Center Import and Export Hub
General Account Settings
Basic CMS Functions
CMS Favorites Menu
CMS User Roles and Permissions
How to Use the Digital Marketing Report's Full Solution Dashboard
Update Location Information
Website Performance Report Overview
Basic Responsive Site Functions
What is Responsive Design?
What is the SRP (Search Results Page)?
What is the VDP (Vehicle and Equipment Display Page)?
Adding or Editing CMS Users
Changing Your Billing Information
FAQ - Responsive Websites
FAQ - The California Consumer Privacy Act (CCPA)
Find Former Navigation Menu Items
Get Self Help inside the CMS
How Do I Navigate the CMS?
How do I Access the CMS
How do I reach ARI?
Publish Site Changes
Welcome to the Self Help Center!
What Browsers Do Responsive Sites Support?
What file formats can uploaded via Media Browser/File Browser?
Dealer Management Systems (DMS)
OEM Price Uploads for Ecommerce and Legacy Ecommerce
Outgoing Feeds to Third Party Sales Channels
Setting Up and Troubleshooting DMS Integrations (Incoming Feeds)
Add and Remove Inventory Units
Creating Inventory Packages
Finalizing Inventory Records Imported from a DMS
How Do I Restore My Deleted Unit Inventory?
Importing Units to Inventory Manager via CSV file
Required Inventory Fields
CDK Pro-Level Unit Inventory Integration
Configure the VDP Getting Noticed Indicator
Enhance Digital Retailing with Payment Genie
How Do I Generate an Authorization Code for the Mobile App?
Inventory Terms and Functions
Mobile App Jumpstart Guide
Sales on Inventory Items
Update Unit Inventory Locations
Leads and Forms
Individual Lead Forms
Available Lead Forms
Best Price Form
Contact Us Form
Customer Survey Form
Get Pre-Qualified Form
Make Offer Form
Newsletter Signup Form
Parts Request Form
Rental Request Form
Request Brochure Form
Request Quote Form
Schedule Test Drive Form
VIN Check Form
Value Your Trade Form
Accessing Secure Leads with Password Protection
Configure Lead Email Notifications
Lead Attribution - Responsive Websites
Lead Spam Protection
Managing Lead Records
Secure Lead Form: Our Teams versus Dealer Administrators
Tracking Form Submissions with Google Tag Manager
Legacy Ecommerce Configuration
Configure Regions for Legacy Ecommerce
How do I Set a Default Legacy Ecommerce Shipping Option?
Legacy Ecommerce Allowed Countries
Legacy Ecommerce Delivery Methods and Rates
Legacy Ecommerce Regional and City Taxes
Legacy Ecommerce Store Configuration
Legacy Ecommerce Orders
Changing the Status of a Legacy Ecommerce Order
Legacy Ecommerce Web Order Exports
Process or Refund a Legacy Ecommerce Order
Reviewing Legacy Ecommerce Orders
Legacy Ecommerce Payment Methods
FAQ - Legacy Ecommerce Website Checkout & Payment Gateways
Legacy Ecommerce Configuration on Payment Methods Page
Legacy Ecommerce Payment Gateway Integrations
PayPal Integration for Legacy Ecommerce
Legacy Ecommerce Products and Catalogs
Adding Custom Text to Legacy Ecommerce Products
Adding a YouTube Video to a Legacy Ecommerce Product
Catalog Editor (Legacy Ecommerce)
Custom Products (Legacy Ecommerce)
Exporting & Importing Legacy Ecommerce Price Files
Import Legacy Ecommerce Products (Prices & Availability)
Legacy Ecommerce Catalogs
Managing Legacy Ecommerce Products and Product Varients
Sales on Legacy Ecommerce Products
Import Legacy eCommerce data to Ecommerce
Legacy Ecommerce Promotions Codes
Legacy Ecommerce Terms and Functions
Products and Services Not Managed in CMS
Bluetie Hosted Email
Aliasing a BlueTie Hosted Email account
Create a BlueTie Hosted Email Account
Forwarding BlueTie Hosted Email Messages
How do I Access my BlueTie Hosted Email
Unlock or Reset Password for BlueTie Hosted Email
What is a BlueTie Email Enterprise Manager
Dealerpic360 User Guide
Understanding Your Automated Email Marketing (AEM) Campaigns & Metrics
Using the New Reputation Management Console
Add Custom Services
Add Pre-Loaded Services
Enable Services for Display on Website
Enabling the Request Service Form
Managing Services for Multiple Store Locations
Custom Showcase Catalogs
Managing Showcase Products and Product Variants
Sales on Showcase Products
Selecting Showcase Catalogs
Showcase Terms and Functions
Site Design and Content
Components with Dealer Functionality
Business Information Component
Configure VDP Unit Detail CTAs with the VDP Unit Detail Component
Google Analytics Component
Google Tag Manager Component
Highlight Links Component
Item Groups & Showrooms Component
Lead Form Component
Logo Bar Component
Offer Rotator Component
Offered Services Component
Payment Calculator Component
Primary Navigation Component
Secure Lead Form Component
Showcase Home Component
Site Map Component
Social Media Component
Store Locations Component
Components without Dealer Functionality
Breadcrumb Navigation Component
OEM Parts Lookup Component
Page Asset Component
Page Head Title Component
Page Structure Component
Polaris Tracking Component
Search Bar Component
Add Google Analytics 4 (GA4) with the Tracking Component
Component Isn't Displaying on Website
Component Isn't in My Library
Component doesn't have an "+ Add Another" option
Component is Displaying in an Unexpected Area
What is a Component?
Working with Components
Hours of Operation
How to Create and Publish Blog Posts
Managing the Staff Page
Add Custom Page Titles to Filtered Search Results Pages (SRPs)
Adding Links to your Sitemap Page and XML Sitemap
Anatomy of the Homepage
New Certified Partner Program Announcement
Product Groups (Inventory, Showcase and Legacy Ecommerce)
Third Party Partner Program Script Guidelines
Table of Contents
Updated by Randall Theil
The Reputation Management program increases the visibility of your reviews by showing reviews from your Google and Facebook pages as well as your website into a single review feed and makes responding to customer reviews and engaging with customers easier and faster by giving you a single interface to manage reviews from multiple channels.
Reputation Management has four parts:
Website Review Tool
The Review Tool displays your Google and Facebook reviews on a single page. It encourages customers to leave online reviews with Write a Review buttons that link to your Google and Facebook leave a review pages.
Displaying reviews on your site improves search performance and increases the visibility of positive reviews for prospective customers.
Review Management Console
Reputation Management makes online engagement with customers easier and faster by giving you a single interface to manage reviews from multiple channels. The Console also displays analytics about your reviews and provides downloadable reports.
Automatic Review Requests
To maximize the tool’s value and grow your review count, integrate a supported DMS/BMS with our Reputation Management tool to automatically request reviews from customers after they do business with you. If you don’t have a supported system, you can upload lists of customers to automatically send these requests.
Managed Review Responses
Optionally, have professionals respond to your online reviews on your behalf. Reach out to your Web Representative for more information on Managed Review Responses.
- Click Reputation Management from the CMS or go straight to https://ari.customerconnections.io in your web browser.
- Enter the email address and password you were given when your account was set up. If you don't know your credentials and your team doesn't have any alternative log-ins set up, you'll have to reach out to your Web Representative
Dashboard and Insights
The first thing you'll see when you log into the New Reputation Management console is the Dashboard page.
On this screen, you'll see metrics about reviews you've received from different channels as well as the requests for reviews that you've sent out to customers.
To get more detailed analytics for your reviews, you can click on the Insights tab. Here you'll see a breakdown of reviews and review sources as well as how well you've been doing at responding to reviews.
This page also offers a quick overview of customer opinions of your Dealership.
To download data and access info from previous months, you can click on the Reports tab to get to a page where you can see and download reports for previous months. You can click the year dropdown to select previous years if available.
Reading and Responding to Reviews
If you click on the Reviews tab, you'll see a list of reviews from all of your different review channels (Facebook, Google, and your website). You can use the dropdown menus at the top of the page to filter and sort your reviews.
The Status field on each review will tell you whether you've responded to a review yet or not. To reply directly to a customer's review, click the Reply to Review button next to the review.
On the Review Request page you can send Review Requests to customers whose contact info you've collected. You'll see past requests at the bottom of the page. At the top you can enter a customer's name, email address or phone number into the search bar to pull up their info, if it has already been entered.
You can add customers either by clicking the + New Customers button to add them manually or by clicking the Upload Contact List button and uploading a CSV file with your customers' names and contact info.
After uploading, you'll be prompted to select which fields contain the relevant info so they can be imported.
Managing User Accounts
In the Users screen, create additional logins for your employees to sign into the Reputation Management Console so they can see and respond to reviews.
Give users the Dealer User role if you want them to be able to view and respond to reviews. Give them the Dealer Admin role if you want them to be able to manage user accounts.
You can click the pencil icon to the right of any user account to edit their info and reset their password.
Connecting Your Social Media Channels
The Authorizations tab is where you can connect to your social media channels. You'll see URLs here for your Facebook and Google Reviews page as well as information for the DMS that's been connected, if any.
Facebook and Google URLs follow the following formats:
- Facebook Review URL: https://www.facebook.com/YOUR-UNIQUE-CODE-HERE/reviews
- Google Review URL: https://g.page/r/YOUR-UNIQUE-CODE-HERE/review
However, you shouldn't need to alter this page after it's been initially set up for you.
If you have questions or requests about this product, please reach out to your account manager.