Catalog and Product Management
Aftermarket Catalog and Product Management
OEM Catalog and Product Management
Catalog Availablility - Partstream OEM
StreamsAdmin / OEM Replacement Catalog
Update Ecommerce OEM Prices by Price File Import
Private Catalog and Product Management
Examples of Product Data and Attributes
Export Ecommerce Products and Product Groups to CSV
How do I Create and Publish Private/Custom Catalogs?
Update Fitment by CSV Import
Update Fitment by User Interface
Update Private Catalog Products and Product Groups by CSV Import
Update Private Catalog Products and Product Groups by User Interface
What Should I Know Before Starting a Private Catalog?
Creating Ecommerce Feature Groups
Delete or Exclude a Product Group
Ecommerce Products, Product Groups, Categories and Catalogs
Hide or Show Ecommerce Categories and Products
Hosting Visuals in Media Center
How to Format an Ecommerce SKU for Imports
Set Sales on Ecommerce Products
Update Categories and Category Structure by CSV Import
Update Categories and Category Structure by User Interface
Update Cost Overrides by CSV Import
Update Image Overrides by CSV Import
Update Price Overrides by CSV Import
Update Price Rules & Price Overrides by User Interface
Update Product Group Category Mapping by CSV Import
Update Product Group Category Mapping by User Interface
Update Shelf Inventory and Price by User Interface
Update Shelf Inventory and Sale Price by CSV Import
Ecommerce Checkout Process and Orders
Configure In-Store Pickup
Create Coupon Codes
EasyPost - Feature Summary and Set-up
How to Buy Postage
How to Charge Shipping
How to Configure Paypal for Checkout
How to configure Authorize.net for checkout
How to configure Stripe for checkout
Getting Started with Ecommerce
Configure Inventory Rules
Ecommerce Setup Checklist and Troubleshooting
Ecommerce Terms and Functions
File Center Import and Export Hub
General Account Settings
Basic CMS Functions
CMS Favorites Menu
How to Use the Digital Marketing Report's Full Solution Dashboard
Update Location Information
Website Performance Report Overview
Basic Responsive Site Functions
What is Responsive Design?
What is the SRP (Search Results Page)?
What is the VDP (Vehicle and Equipment Display Page)?
Adding or Editing CMS Users
Changing Your Billing Information
FAQ - Responsive Websites
FAQ - The California Consumer Privacy Act (CCPA)
Find Former Navigation Menu Items
Get Self Help inside the CMS
How Do I Navigate the CMS?
How do I Access the CMS
How do I reach ARI?
Publish Site Changes
Welcome to the Self Help Center!
What Browsers Do Responsive Sites Support?
What file formats can uploaded via Media Browser/File Browser?
Dealer Management Systems (DMS)
OEM Price Uploads for Ecommerce and Legacy Ecommerce
Outgoing Feeds to Third Party Sales Channels
Setting Up and Troubleshooting DMS Integrations (Incoming Feeds)
Add and Remove Inventory Units
Creating Inventory Packages
Finalizing Inventory Records Imported from a DMS
How Do I Restore My Deleted Unit Inventory?
Importing Units to Inventory Manager via CSV file
Required Inventory Fields
CDK Pro-Level Unit Inventory Integration
Configure the VDP Getting Noticed Indicator
Enhance Digital Retailing with Payment Genie
How Do I Generate an Authorization Code for the Mobile App?
Inventory Terms and Functions
Mobile App Jumpstart Guide
Sales on Inventory Items
Update Unit Inventory Locations
Leads and Forms
Individual Lead Forms
Available Lead Forms
Best Price Form
Contact Us Form
Customer Survey Form
Get Pre-Qualified Form
Make Offer Form
Newsletter Signup Form
Parts Request Form
Rental Request Form
Request Brochure Form
Request Quote Form
Schedule Test Drive Form
VIN Check Form
Value Your Trade Form
Accessing Secure Leads with Password Protection
Configure Lead Email Notifications
Lead Attribution - Responsive Websites
Lead Spam Protection
Managing Lead Records
Secure Lead Form: Our Teams versus Dealer Administrators
Tracking Form Submissions with Google Tag Manager
Legacy Ecommerce Configuration
Configure Regions for Legacy Ecommerce
How do I Set a Default Legacy Ecommerce Shipping Option?
Legacy Ecommerce Allowed Countries
Legacy Ecommerce Delivery Methods and Rates
Legacy Ecommerce Regional and City Taxes
Legacy Ecommerce Store Configuration
Legacy Ecommerce Orders
Changing the Status of a Legacy Ecommerce Order
Legacy Ecommerce Web Order Exports
Process or Refund a Legacy Ecommerce Order
Reviewing Legacy Ecommerce Orders
Legacy Ecommerce Payment Methods
FAQ - Legacy Ecommerce Website Checkout & Payment Gateways
Legacy Ecommerce Configuration on Payment Methods Page
Legacy Ecommerce Payment Gateway Integrations
PayPal Integration for Legacy Ecommerce
Legacy Ecommerce Products and Catalogs
Adding Custom Text to Legacy Ecommerce Products
Adding a YouTube Video to a Legacy Ecommerce Product
Catalog Editor (Legacy Ecommerce)
Custom Products (Legacy Ecommerce)
Exporting & Importing Legacy Ecommerce Price Files
Import Legacy Ecommerce Products (Prices & Availability)
Legacy Ecommerce Catalogs
Managing Legacy Ecommerce Products and Product Varients
Sales on Legacy Ecommerce Products
Import Legacy eCommerce data to Ecommerce
Legacy Ecommerce Promotions Codes
Legacy Ecommerce Terms and Functions
Products and Services Not Managed in CMS
Bluetie Hosted Email
Aliasing a BlueTie Hosted Email account
Create a BlueTie Hosted Email Email Account
Forwarding BlueTie Hosted Email Messages
How do I Access my BlueTie Hosted Email
Unlock or Reset Password for BlueTie Hosted Email
What is a BlueTie Email Enterprise Manager
Dealerpic360 User Guide
Understanding Your Automated Email Marketing (AEM) Campaigns & Metrics
Using the New Reputation Management Console
Add Custom Services
Add Pre-Loaded Services
Enable Services for Display on Website
Enabling the Request Service Form
Managing Services for Multiple Store Locations
Custom Showcase Catalogs
Managing Showcase Products and Product Variants
Sales on Showcase Products
Selecting Showcase Catalogs
Showcase Terms and Functions
Site Design and Content
Components with Dealer Functionality
Business Information Component
Configure VDP Unit Detail CTAs with the VDP Unit Detail Component
Google Analytics Component
Google Tag Manager Component
Highlight Links Component
Item Groups & Showrooms Component
Lead Form Component
Logo Bar Component
Offer Rotator Component
Offered Services Component
Payment Calculator Component
Primary Navigation Component
Secure Lead Form Component
Showcase Home Component
Site Map Component
Social Media Component
Store Locations Component
Components without Dealer Functionality
Breadcrumb Navigation Component
OEM Parts Lookup Component
Page Asset Component
Page Head Title Component
Page Structure Component
Polaris Tracking Component
Search Bar Component
Add Google Analytics 4 (GA4) with the Tracking Component
Component Isn't Displaying on Website
Component Isn't in My Library
Component doesn't have an "+ Add Another" option
Component is Displaying in an Unexpected Area
What is a Component?
Working with Components
Hours of Operation
How to Create and Publish Blog Posts
Managing the Staff Page
Add Custom Page Titles to Filtered Search Results Pages (SRPs)
Adding Links to your Sitemap Page and XML Sitemap
Anatomy of the Homepage
Product Groups (Inventory, Showcase and Legacy Ecommerce)
Third Party Partner Program Script Guidelines
Table of Contents
Browse the below tutorial videos demonstrating the most commonly used tools on Responsive websites.
- Full CMS Editor Walk Through (Power Spots, Marine OPE, AGG) Miss a training? Don't have time to schedule a training? Watch this full training on the CMS editor.
- Full CMS Editor Walk through (Medical) Miss a training? Don't have time to schedule a training? Watch this full training on the CMS editor.
- How to get Help A list of help resources within the CMS editor.
- Ecommerce Integration Overview of Ecommerce configuration including basic setup, Private Catalogs, pricing and cart configuration.
- Add Feature Groups to page How to create a Feature Group and add it to a Page of your choosing.
- Add Private Catalog Data into Ecommerce How to manually add Ecommerce Private Catalog data.
- Ecommerce Private Catalog Overview Best practices for Private Catalog listings and Ecommerce in general.
- Legacy Ecommerce Payment Gateways This video will show you how to configure PayPal and other formal Payment Gateways for Legacy Ecommerce.
- Legacy Ecommerce Delivery Methods & Rates This video will show you haw to configure rates for various shipping methods with Legacy Ecommerce.
- Legacy Ecommerce Regional and City Taxes This video will demonstrate how to define taxes for you state/province and city for Legacy Ecommerce.
- Product Manager for Legacy Ecommerce This video will teach you how to modify all aspects of Legacy Ecommerce Items on your site.
- Import Legacy Ecommerce Products This video will show you how to import prices for preexisting Legacy Ecommerce Catalogs an entire manufacturer or distributor at a time. Not for Medical Industry use.
- Adding and Removing Legacy Ecommerce Catalogs How to add additional Manufactures and Legacy Ecommerce Item Types.
These videos will show you how to create a Custom Catalog and upload custom Products to your website.
- New Models product Manager Overview This video will teach you how to modify all aspects of New Models Showcase items on your site.
- New Models Creating a Custom Catalog (Custom Showcase) This will help you to build a Non-Transactional Catalog to show on the New Models page of your website.
- Sequencing Brand Display Order How to change the order of Brands, item Types and images on the New Models page.
These videos will show you how to feature new, used, and new-non-current Inventory on the bottom of your home page.
- Unit Inventory A short introduction to Unit Inventory.
- Unit Inventory (Extended Version) How to add, edit, and delete Inventory Items.
- Creating Inventory Showrooms How to create a Showroom within the Inventory Manager.
- Creating an Inventory Product Group
- Adding an Inventory Product Group to the Home Page
- Import Inventory Units Inventory units can be imported into the CMS following these steps.
Sales and Leads
- Sales & Lead Form Set Up default Forms include: Contact Us; Request quote; Financing; Service Request; Make Offer; Best Price; Value Trade; and Schedule Test-Drive.
- Buyers Tools Set Up How to control the buttons you see next to every Inventory Item listing.
- Multiple Financing Options Page Creation How to create a Financing page that can lead to multiple third-party financiers.
- Sales & Lead Management Dictate who is being emailed when a specific Form is being filled out on the site.
- Capturing more leads This video will teach you several changes you can make to your site and business to generate more Leads online and in store.
- Service Manager How to set Details, Pricing and Scheduling for repair and maintenance Services.
Other Integrated Software
- CDK Basics Presentation This presentation covers the basics of adding and re-linking an Inventory Item using the CDK EVO PLI portal.
- CDK PLI Light-speed Inventory Processing. This video illustrates the process to post Inventory Item to your website using the CDK interface.
- Integrations Self-Check This video will illustrate how to check which Inventory integrations and third-party sales channels you currently have activated on your site.
- ChatBridge Operator Learn how to use ChatBridge to interact with a customer via website or text message.
- ChatBridge Administration ChatBridge customer contact tool configuration for your website and operator account setup.
Merch Slideshow (formerly Rotating Offers)
These videos will show you how to manage the scrolling slides or banners on your home page.
Updating your Website
- Custom Pages How to create a Page and Navigation point from scratch to add a full page of custom text and content.
- Editing Page Assets How to change the text, pictures, videos in the home and about us Pages.
- Visual manipulations This video will give you detailed information on how to change different aspects of your Home Page.
- Ordering Navigation Links How to change, reorder, and rename the Navigation you see at the top of every webpage.
- Social Media Buttons Set Up This video will show how to add social media buttons to your header and footer of your site for social networks.
- Store Location Details How to change Location name, address, phone number, and fax number.
- Coupons Add printable discounts that can be used in-store for services and goods.
- Events Tell your customers about events you will be hosting or attending.
- Galleries Display pictures of events, satisfied customers, or exciting and engaging shop projects.
- Hours Of Operation How to change store hours and set seasonal hours.
- Staff How to post staff departments; staff pictures; and staff bios.
- Third Party Tracking Codes or Google Analytics Set up analytics from third party software.
- Dealer Info: Update Locations and Hours of Operations: