Catalog and Product Management
Aftermarket Catalog and Product Management
OEM Catalog and Product Management
Catalog Availablility - Partstream OEM
StreamsAdmin / OEM Replacement Catalog
Update Ecommerce OEM Prices by Price File Import
Private Catalog and Product Management
Examples of Product Data and Attributes
Export Ecommerce Products and Product Groups to CSV
How do I Create and Publish Private/Custom Catalogs?
Update Fitment by CSV Import
Update Fitment by User Interface
Update Private Catalog Products and Product Groups by CSV Import
Update Private Catalog Products and Product Groups by User Interface
What Should I Know Before Starting a Private Catalog?
Creating Ecommerce Feature Groups
Delete or Exclude a Product Group
Ecommerce Products, Product Groups, Categories and Catalogs
Hide or Show Ecommerce Categories and Products
Hosting Visuals in Media Center
How to Format an Ecommerce SKU for Imports
Set Sales on Ecommerce Products
Update Categories and Category Structure by CSV Import
Update Categories and Category Structure by User Interface
Update Cost Overrides by CSV Import
Update Image Overrides by CSV Import
Update Price Overrides by CSV Import
Update Price Rules & Price Overrides by User Interface
Update Product Group Category Mapping by CSV Import
Update Product Group Category Mapping by User Interface
Update Shelf Inventory and Price by User Interface
Update Shelf Inventory and Sale Price by CSV Import
Ecommerce Checkout Process and Orders
Configure In-Store Pickup
Create Coupon Codes
EasyPost - Feature Summary and Set-up
How to Buy Postage
How to Charge Shipping
How to Configure Paypal for Checkout
How to configure Authorize.net for checkout
How to configure Stripe for checkout
Getting Started with Ecommerce
Configure Inventory Rules
Ecommerce Setup Checklist and Troubleshooting
Ecommerce Terms and Functions
File Center Import and Export Hub
General Account Settings
Basic CMS Functions
CMS Favorites Menu
CMS User Roles and Permissions
How to Use the Digital Marketing Report's Full Solution Dashboard
Update Location Information
Website Performance Report Overview
Basic Responsive Site Functions
What is Responsive Design?
What is the SRP (Search Results Page)?
What is the VDP (Vehicle and Equipment Display Page)?
Adding or Editing CMS Users
Changing Your Billing Information
FAQ - Responsive Websites
FAQ - The California Consumer Privacy Act (CCPA)
Find Former Navigation Menu Items
Get Self Help inside the CMS
How Do I Navigate the CMS?
How do I Access the CMS
How do I reach ARI?
Publish Site Changes
Welcome to the Self Help Center!
What Browsers Do Responsive Sites Support?
What file formats can uploaded via Media Browser/File Browser?
Dealer Management Systems (DMS)
OEM Price Uploads for Ecommerce and Legacy Ecommerce
Outgoing Feeds to Third Party Sales Channels
Setting Up and Troubleshooting DMS Integrations (Incoming Feeds)
Add and Remove Inventory Units
Creating Inventory Packages
Finalizing Inventory Records Imported from a DMS
How Do I Restore My Deleted Unit Inventory?
Importing Units to Inventory Manager via CSV file
Required Inventory Fields
CDK Pro-Level Unit Inventory Integration
Configure the VDP Getting Noticed Indicator
Enhance Digital Retailing with Payment Genie
How Do I Generate an Authorization Code for the Mobile App?
Inventory Terms and Functions
Mobile App Jumpstart Guide
Sales on Inventory Items
Update Unit Inventory Locations
Leads and Forms
Individual Lead Forms
Available Lead Forms
Best Price Form
Contact Us Form
Customer Survey Form
Get Pre-Qualified Form
Make Offer Form
Newsletter Signup Form
Parts Request Form
Rental Request Form
Request Brochure Form
Request Quote Form
Schedule Test Drive Form
VIN Check Form
Value Your Trade Form
Accessing Secure Leads with Password Protection
Configure Lead Email Notifications
Lead Attribution - Responsive Websites
Lead Spam Protection
Managing Lead Records
Secure Lead Form: Our Teams versus Dealer Administrators
Tracking Form Submissions with Google Tag Manager
Legacy Ecommerce Configuration
Configure Regions for Legacy Ecommerce
How do I Set a Default Legacy Ecommerce Shipping Option?
Legacy Ecommerce Allowed Countries
Legacy Ecommerce Delivery Methods and Rates
Legacy Ecommerce Regional and City Taxes
Legacy Ecommerce Store Configuration
Legacy Ecommerce Orders
Changing the Status of a Legacy Ecommerce Order
Legacy Ecommerce Web Order Exports
Process or Refund a Legacy Ecommerce Order
Reviewing Legacy Ecommerce Orders
Legacy Ecommerce Payment Methods
FAQ - Legacy Ecommerce Website Checkout & Payment Gateways
Legacy Ecommerce Configuration on Payment Methods Page
Legacy Ecommerce Payment Gateway Integrations
PayPal Integration for Legacy Ecommerce
Legacy Ecommerce Products and Catalogs
Adding Custom Text to Legacy Ecommerce Products
Adding a YouTube Video to a Legacy Ecommerce Product
Catalog Editor (Legacy Ecommerce)
Custom Products (Legacy Ecommerce)
Exporting & Importing Legacy Ecommerce Price Files
Import Legacy Ecommerce Products (Prices & Availability)
Legacy Ecommerce Catalogs
Managing Legacy Ecommerce Products and Product Varients
Sales on Legacy Ecommerce Products
Import Legacy eCommerce data to Ecommerce
Legacy Ecommerce Promotions Codes
Legacy Ecommerce Terms and Functions
Products and Services Not Managed in CMS
Bluetie Hosted Email
Aliasing a BlueTie Hosted Email account
Create a BlueTie Hosted Email Account
Forwarding BlueTie Hosted Email Messages
How do I Access my BlueTie Hosted Email
Unlock or Reset Password for BlueTie Hosted Email
What is a BlueTie Email Enterprise Manager
Dealerpic360 User Guide
Understanding Your Automated Email Marketing (AEM) Campaigns & Metrics
Using the New Reputation Management Console
Add Custom Services
Add Pre-Loaded Services
Enable Services for Display on Website
Enabling the Request Service Form
Managing Services for Multiple Store Locations
Custom Showcase Catalogs
Managing Showcase Products and Product Variants
Sales on Showcase Products
Selecting Showcase Catalogs
Showcase Terms and Functions
Site Design and Content
Components with Dealer Functionality
Business Information Component
Configure VDP Unit Detail CTAs with the VDP Unit Detail Component
Google Analytics Component
Google Tag Manager Component
Highlight Links Component
Item Groups & Showrooms Component
Lead Form Component
Logo Bar Component
Offer Rotator Component
Offered Services Component
Payment Calculator Component
Primary Navigation Component
Secure Lead Form Component
Showcase Home Component
Site Map Component
Social Media Component
Store Locations Component
Components without Dealer Functionality
Breadcrumb Navigation Component
OEM Parts Lookup Component
Page Asset Component
Page Head Title Component
Page Structure Component
Polaris Tracking Component
Search Bar Component
Add Google Analytics 4 (GA4) with the Tracking Component
Component Isn't Displaying on Website
Component Isn't in My Library
Component doesn't have an "+ Add Another" option
Component is Displaying in an Unexpected Area
What is a Component?
Working with Components
Hours of Operation
How to Create and Publish Blog Posts
Managing the Staff Page
Add Custom Page Titles to Filtered Search Results Pages (SRPs)
Adding Links to your Sitemap Page and XML Sitemap
Anatomy of the Homepage
New Certified Partner Program Announcement
Product Groups (Inventory, Showcase and Legacy Ecommerce)
Third Party Partner Program Script Guidelines
Our software provides website performance reporting conveniently located within the CMS and powered by industry leading business intelligence tools. To access a Website Performance Report, login to the website’s CMS, on the left sidebar panel, click Performance > Website Performance.
Alternatively, the CMS Dashboard features an analytics ribbon for month to date leads, visitors, page views, and leads per 1,000 visitors. If you wish to access the full Website Performance Report, simply click on any of these data points and you will be directed to the report.
Once on Website Performance Report, you will see an expanded month to date analytics ribbon
s that includes Session Duration (mins) and Bounce Rate. Below are definitions for each data point. Please note, these values will always be month to date.
- Leads: Total count of submitted leads compared to this date last month
- Visitors: Total count of website visitors compared to this date last month
- Page Views: Number of website page views compared to this date last month
- Leads/1,000 Visitors: Number of leads submitted per 1,000 website visitors.
- This is a great metric to track website visitor's engagement with the website
- Session Duration (mins): Average duration in minutes a visitor spends on the website
- Bounce Rate: Percentage of viewers who left the website after viewing one page.
- Per Google, an average bounce rate is around 40-60%. A bounce rate lower then 40% is fantastic!
Data points with green font indicate that value has improved compared to this date last month, whereas red font implies it has decreased compared to this date last month.
Lead Trending is a line graph that shows historical lead count by month. The green line represents the current year, and the blue line highlights the previous year. This is a great visualization to show monthly lead increase on a yearly basis!
Leads by Type
Leads by Type is a donut chart that shows a breakdown of submitted forms by lead type. The date range is from the beginning of the prior year through the end of the previous month.
Visitor Trending and Page View Trending
Visitor Trending and Page View Trending are line graphs that show a historical visitor count and page view count by month. The green line represents the current year, and the blue line highlights the previous year. This is another great visualization to show overall website performance on an annual basis!
For advanced options on the Website Performance Report, hover over a specific data point and you will have the following choices:
- Question Mark Icon – Populates a brief description of the selected data.
- Drill down – When available, click on to see data from specific days within a line graph.
- Note, the hierarchy buttons will also display data for specific days
- Filters – See the filters applied to the performance report.
- These filters can be applied to the Lead Trending or Leads by Type graph, which is detailed below.
- Focus Mode - ability to have the selected visual fill the page.
- More Options - ability to export the selected data to Excel, show the data on a table, spotlight the specific data point on the performance report, or change the sorting options.
- Note, when data is drilled down, the exported information and the table will reflect the updated graphs.
Cross-Filter Capability on Lead Trending and Leads by Type Graphs
The advanced options also include a Filter icon, which applies to the Lead Trending and Leads by Type graphs. For example, if you click on one of the slices in the leads by type visual, it will filter the lead trending chart to only leads of that type. Similarly, if you click on one of the trending lines in the lead trending visual (let's say September of 2020) then it will filter the leads by type to only leads from September 2020.
Please contact your Web Representative if there are any questions.